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How long does it take to get my personalised video back?
Please allow up to 10 days to receive your video back.
We can prioritise certain requests if you require your video message at short notice. Please advise when booking.
Can I share my personalised video on social media?
Personalised messages are designed for you to share with your friends and family so in most cases sharing to your social media platforms will be ok.
You will be advised at the time of booking if the personality requests for the video not to be shared on social media.
In this case you will still be free to share with friends and family via text, email, in person and other platforms other than social media.
What if I’m not happy with my video?
Entertainment By Vin will make every attempt to ensure you receive a personal video that meets your needs.
You can raise any concerns you have with the quality or content of your personal videos with Entertainment By Vin.
Can I request a personality not listed?
Yes! Please let us know who you would like to hear from and we will make every attempt to secure that personality for you.
It should be noted that we cannot guarantee your favourite star but will make every effort to do so.
How long are gift vouchers valid for?
Your gift voucher will have a redeemable lifespan of 12 months from the date of purchase.
Are there rules for the video requests?
We want you to be able to personalise the videos to suit your circumstances but we also want to make sure the Stars are comfortable on the platform.
Please ensure all instructions are appropriate and respectful and fall into society’s “moral code”.
We will not allow slandering of individuals or businesses, promote inappropriate drug or alcohol use or breach people’s personal information.
Your chosen star MUST be comfortable with the content before the booking proceeds.
Note, all requests are subject to the approval of both Entertainment By Vin and the Star. If a request is declined, you will receive a full refund.
Do you provide guarantees that I will receive my video?
Yes! If your chosen star cannot fulfil their commitment to completing your video within the selected timeframe you will be entitled to a full refund.
Can I use my personalised video to promote a business, charity or public group?
You may put forward a request of “intention to use outside personal use” at the time of booking with regards to your personalised video.
The videos are intended for personal use only, however if it is agreed upon by the star & Entertainment By Vin that you can use your video outside of personal use this can be arranged.
PLEASE NOTE: Permission MUST be asked for at the time of booking.
Wanting to really enhance your personalised video message experience….?
Why not select one of our VIP Packages.
The ultimate fan experience awaits you when you book this package….
In addition to your personalised message you’ll receive some of the latest sports or music memorabilia of your chosen personality, personally signed by them and ready to be shipped to your doorstep.
Want to be the envy of your friends, book yourself a VIP Package today!
Please note: We can tailor the VIP Package experience based on your request so please let us know what you want so we can help.
These videos are not endorsed or supported in anyway by the chosen personalities regular place of employment (eg. AFL clubs, TV Networks) . The content is representative of the personalities views only. Content organiser Entertainment By Vin has produced the video to stand alone as it’s own entertainment format persons to enjoy all over Australia.